Exposing the Limitations of IT Service Management: A Closer Look
Exposing the Limitations of IT Service Management: A Closer Look IT Service Management (ITSM) has become an essential component of modern organizations, providing a framework for delivering high-quality IT services that meet business needs. However, despite its importance, ITSM is not without its limitations. In this article, we will explore the limitations of IT Service Management and discuss the challenges that organizations face when implementing ITSM. According to a study by HDI, 71% of organizations have adopted ITSM, but only 22% have achieved maturity in their ITSM practices. This gap highlights the difficulties that organizations face in implementing and maintaining an effective ITSM strategy. ...