The Power of Monitoring and Alerting in ITIL: Unlocking Efficient Service Management
Introduction In today’s fast-paced digital world, IT service management plays a critical role in ensuring the smooth operation of businesses. The Information Technology Infrastructure Library (ITIL) is a widely adopted framework that provides best practices for IT service management. One of the key components of ITIL is monitoring and alerting, which enables organizations to quickly identify and resolve issues, minimizing downtime and improving service quality. According to a survey by Axios, 72% of IT professionals believe that monitoring and alerting are critical to their organization’s success. ...