Uncovering the Limitations of ITIL 4: Is it Truly the Gold Standard of IT Service Management?
Introduction ITIL 4 has been widely adopted as the gold standard of IT service management, with over 90% of large-scale enterprises using it to improve their IT services (Source: AXELOS, 2020). It provides a comprehensive framework for IT service providers to manage their services, from service design to service delivery and continuous improvement. However, like any other framework, ITIL 4 is not without its limitations. In this blog post, we will explore the limitations of ITIL 4 and discuss the potential risks of relying solely on this framework for IT service management. ...