The Power of Monitoring and Alerting: Unlocking End-User Satisfaction
The Importance of End-User Satisfaction in IT Operations In today’s digital age, providing a seamless and efficient IT experience has become a top priority for organizations. End-user satisfaction is a critical metric that measures the success of IT operations. According to a study by Gartner, 75% of IT leaders consider end-user satisfaction as a key performance indicator (KPI) for their IT departments. Monitoring and alerting systems play a crucial role in ensuring end-user satisfaction by identifying potential issues before they become major problems. ...