Compensation and Benefits for Service Desk: Boosting Morale and Productivity
Introduction The role of a Service Desk is crucial in any organization, providing a single point of contact for customers and employees to report incidents, request services, and seek technical support. However, the work of Service Desk agents can be demanding, requiring them to handle a high volume of calls, resolve complex technical issues, and manage stressful situations. To attract and retain top talent, organizations must offer competitive compensation and benefits packages. In this article, we will explore the importance of compensation and benefits for Service Desk, and provide insights on how to create a package that boosts morale and productivity. ...