The Evolution of Incident Management: How Technology is Revolutionizing the Way We Respond to Disruptions
The Dawn of a New Era: How Incident Management is Evolving with Technology In today’s fast-paced and interconnected world, disruptions can occur at any moment, catching businesses off guard and leaving them scrambling to respond. According to a study by Gartner, the average cost of IT downtime is around $5,600 per minute, highlighting the importance of having an effective incident management strategy in place. Incident management is the process of identifying, analyzing, and resolving disruptions to minimize their impact on business operations. With the rapid evolution of technology, incident management is undergoing a significant transformation, enabling organizations to respond more efficiently and effectively to disruptions. ...