Introduction

In today’s fast-paced business environment, organizations are constantly looking for ways to improve efficiency, productivity, and employee engagement. One key strategy to achieve this is by implementing a digital workplace. A digital workplace is an integrated platform that enables employees to access all the tools, applications, and information they need to perform their jobs effectively, from anywhere and on any device. According to a survey by Gartner, 65% of organizations have already implemented or plan to implement a digital workplace by 2025. In this blog post, we will discuss the deployment and operations of a digital workplace and how it can unlock efficiency and take your organization to the next level.

Planning and Deployment

Deploying a digital workplace requires careful planning and execution. It’s essential to start by defining your organization’s goals and objectives for implementing a digital workplace. This will help you identify the features and functionalities you need to include in your platform. Some key considerations include:

  • Integration with existing systems and applications
  • Security and data protection
  • User experience and adoption
  • Scalability and flexibility

According to a report by Deloitte, 60% of organizations consider user experience as the most critical factor in deploying a digital workplace. Therefore, it’s crucial to involve your employees in the planning and testing phase to ensure the platform meets their needs and expectations.

Operations and Management

Once your digital workplace is deployed, it’s essential to have a robust operations and management strategy in place to ensure it continues to meet the evolving needs of your organization. This includes:

  • Monitoring and maintenance of the platform
  • Training and support for employees
  • Continuous feedback and improvement
  • Analytics and reporting to measure adoption and usage

A survey by Harvard Business Review found that organizations that use analytics to measure the effectiveness of their digital workplace are more likely to achieve their goals. Therefore, it’s crucial to include analytics and reporting tools in your platform to monitor adoption, usage, and overall effectiveness.

Digital Workplace Operations Models

There are several digital workplace operations models that organizations can adopt, depending on their needs and goals. Some common models include:

  • Centralized Model: In this model, the IT department controls and manages the digital workplace platform, including deployment, maintenance, and support.
  • Decentralized Model: In this model, different departments or teams within the organization manage and maintain their own digital workplace environments.
  • Hybrid Model: In this model, the IT department controls and manages the core infrastructure, while departments or teams manage and maintain their own applications and services.

According to a report by Forrester, 70% of organizations adopt a hybrid model, which allows them to balance control and flexibility.

Best Practices for Successful Deployment and Operations

To ensure the successful deployment and operations of a digital workplace, organizations should follow these best practices:

  • Engage Employees: Involve employees in the planning and testing phase to ensure the platform meets their needs and expectations.
  • Monitor and Analyze: Use analytics and reporting tools to monitor adoption, usage, and overall effectiveness.
  • Train and Support: Provide ongoing training and support to employees to ensure they have the skills and knowledge needed to use the platform effectively.
  • Continuously Improve: Regularly solicit feedback from employees and make improvements to the platform to ensure it continues to meet their evolving needs.

Conclusion

Deploying and operating a digital workplace requires careful planning, execution, and ongoing management. By following the best practices outlined in this blog post, organizations can unlock efficiency and take their digital workplace to the next level. What are your experiences with deploying and operating a digital workplace? Share your thoughts and comments below!

Source:

  • Gartner: “The Digital Workplace: A Framework for Implementing a Digital Workplace”
  • Deloitte: “The Future of Work: 2019 Global Human Capital Trends”
  • Harvard Business Review: “The Analytics of Digital Workplace Adoption”
  • Forrester: “The State of Digital Workplace Adoption, 2020”