Introduction

In today’s fast-paced business world, companies are constantly looking for ways to improve their operational efficiency and reduce costs. One effective way to achieve this is by outsourcing non-core functions to managed services providers. However, the success of managed services depends largely on the team composition of the provider. A well-structured team with the right mix of skills and expertise is crucial for delivering high-quality services and meeting client expectations.

According to a recent survey, 80% of businesses that outsourced their IT services reported an improvement in their overall efficiency. However, 60% of these businesses also reported that they had difficulty finding the right service provider. This highlights the importance of team composition in managed services. In this blog post, we will explore the key elements of a successful managed services team and how it can benefit your business.

The Core Team Members

A typical managed services team consists of several core members, each with their own unique set of skills and expertise. These team members work together to deliver high-quality services and ensure that client expectations are met. The core team members include:

  • Service Manager: The service manager is responsible for overseeing the delivery of services and ensuring that client expectations are met. They act as the primary point of contact for clients and are responsible for resolving any issues that may arise.
  • Technical Lead: The technical lead is responsible for providing technical expertise and guidance to the team. They are responsible for designing and implementing technical solutions and ensuring that they are aligned with client requirements.
  • Engineers and Technicians: Engineers and technicians are responsible for delivering the actual services. They are responsible for installing, configuring, and troubleshooting equipment and ensuring that it is running smoothly.

According to a recent study, 70% of businesses reported that they had difficulty finding the right technical talent. This highlights the importance of having the right technical lead and engineers and technicians in a managed services team.

The Importance of Soft Skills

While technical skills are essential for a managed services team, soft skills are equally important. Soft skills include communication, teamwork, and problem-solving skills. These skills are essential for ensuring that the team works together effectively and can communicate with clients and other stakeholders.

According to a recent survey, 90% of businesses reported that they valued communication skills highly when selecting a managed services provider. This highlights the importance of having team members with strong communication skills.

Specialized Roles

In addition to the core team members, a managed services team may also include specialized roles. These roles include:

  • Cybersecurity Specialist: A cybersecurity specialist is responsible for ensuring that client data is secure and protected from cyber threats.
  • Cloud Specialist: A cloud specialist is responsible for designing and implementing cloud solutions for clients.
  • Networking Specialist: A networking specialist is responsible for designing and implementing network solutions for clients.

According to a recent study, 80% of businesses reported that they had moved at least some of their operations to the cloud. This highlights the importance of having a cloud specialist in a managed services team.

Conclusion

In conclusion, a well-structured managed services team with the right mix of skills and expertise is crucial for delivering high-quality services and meeting client expectations. By understanding the key elements of a successful managed services team, businesses can make informed decisions when selecting a service provider.

We would love to hear from you! What are your thoughts on the importance of team composition in managed services? Have you had any experiences with managed services providers that have highlighted the importance of team composition? Leave a comment below and let us know!