Smoother Upgrade and Migration: The Role of Effective Problem Management
The Importance of Problem Management in Upgrades and Migrations Upgrades and migrations are a crucial part of any IT infrastructure’s life cycle. However, they can be complex and risk-prone, with the potential to disrupt business operations and impact customer satisfaction. According to a study by Gartner, 50% of IT projects experience delays or cost overruns due to inadequate problem management. This is where effective problem management comes into play. Problem management is a process that identifies, analyzes, and resolves the root causes of incidents and problems. In the context of upgrades and migrations, problem management is critical in minimizing disruptions and ensuring a smooth transition to new systems or infrastructure. ...