Exploring Alternatives to the ITIL Framework: Is It Still the Best Choice?
Introduction The ITIL (Information Technology Infrastructure Library) framework has been a cornerstone of IT service management for over three decades. With over 2 million certified professionals worldwide, ITIL has been widely adopted across various industries. However, with the rise of digital transformation and DevOps, many organizations are starting to question whether ITIL is still the best choice for their IT service management needs. According to a survey by ITIL’s governing body, AXELOS, 71% of organizations reported using ITIL to improve their IT service management capabilities. However, 21% of respondents also reported that ITIL was not suitable for their organization’s needs. This raises an important question: are there alternative solutions to the ITIL framework that can provide better value for organizations? ...