Rethinking Customer Service: Exploring Alternative Solutions for a Better Experience
Introduction In today’s fast-paced and highly competitive business landscape, providing exceptional customer service is crucial for companies to stand out and retain their customers. However, traditional customer service approaches often fall short of meeting the evolving needs and expectations of modern customers. According to a survey by Microsoft, 61% of customers have stopped doing business with a company due to poor customer service (Microsoft, 2020). This highlights the need for businesses to rethink their customer service strategies and explore alternative solutions that can provide a better experience for their customers. ...