Business Process Improvement

Introduction In today’s fast-paced digital landscape, organizations are constantly faced with the challenge of keeping up with rapid technology evolution. The IT sector is no exception, with emerging technologies like artificial intelligence, cloud computing, and the Internet of Things (IoT) revolutionizing the way businesses operate. To remain competitive, IT teams must adopt a culture of IT Continuous Improvement, enabling them to adapt to changing technological landscapes and drive innovation. In this article, we’ll explore the importance of IT Continuous Improvement in the era of rapid technology evolution and provide practical strategies for implementation. ...

Introduction The ITIL (Information Technology Infrastructure Library) framework has been a cornerstone of IT service management for over three decades. With over 2 million certified professionals worldwide, ITIL has been widely adopted across various industries. However, with the rise of digital transformation and DevOps, many organizations are starting to question whether ITIL is still the best choice for their IT service management needs. According to a survey by ITIL’s governing body, AXELOS, 71% of organizations reported using ITIL to improve their IT service management capabilities. However, 21% of respondents also reported that ITIL was not suitable for their organization’s needs. This raises an important question: are there alternative solutions to the ITIL framework that can provide better value for organizations? ...

Troubleshooting is an essential skill for any organization, and when combined with Lean Principles, it can become a powerful tool for driving continuous improvement. According to a study by the American Society for Quality (ASQ), companies that adopt Lean principles can see a significant reduction in errors and defects, with some companies reporting a reduction of up to 50% (ASQ, 2019). In this blog post, we will explore how to apply Lean Principles to troubleshooting, and provide a step-by-step guide on how to do it effectively. ...

Introduction Robotics Process Automation (RPA) has been gaining significant attention in recent years due to its potential to automate repetitive and mundane tasks, freeing up human employees to focus on more strategic and creative work. However, despite its benefits, RPA implementation can be challenging, and failures are not uncommon. According to a report by Gartner, 30% of RPA projects fail to meet their expected return on investment (ROI), while 20% fail to deliver any benefits at all. ...

Introduction Robotics Process Automation (RPA) has been a game-changer for businesses looking to automate repetitive and mundane tasks. By mimicking human actions, RPA software robots can perform tasks with high accuracy and speed, freeing up human resources for more strategic and creative work. However, with the increasing demand for RPA, businesses are starting to realize that it may not be the best solution for every automation need. In fact, according to a report by Gartner, “RPA will not be the right solution for 80% of organizations due to technical and operational challenges.” (1) ...