The Evolution of Reputation Management: A Historical Perspective
The Dawn of Reputation Management: Pre-Internet Era Reputation Management has been an integral part of business strategy for centuries. Before the advent of the internet, companies relied on word-of-mouth, print media, and customer reviews to build and maintain their reputation. In the 19th and early 20th centuries, companies focused on creating strong relationships with their customers through excellent customer service and quality products. According to a study by Harvard Business Review, 80% of companies believed that their reputation was their most valuable asset, even back then. ...